Calls that become enquiries
Keep the customer’s request and contact details together, ready for your team to act on.
Automated Receptionist
Be there for the call.
Even when you can’t.
Give callers a helpful first response, capture what they need, and move the conversation toward an appointment or your team.
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What it handles
An extra pair of hands.
Your way of doing business.
Booking around your availability
Use your connected calendar and agreed appointment hours, length and buffer.
A clear human handoff
Route the calls that need a person, with a fallback when nobody answers.
The role
A useful first conversation, even when you’re busy.
Your receptionist is often the first experience someone has with your business. When you’re driving, working with a customer or away from the desk, that first conversation still matters. The Automated Receptionist welcomes callers, learns what they need and helps them take a sensible next step.
Its specialty is handling the front of the conversation: answering common questions, collecting the details that make an enquiry useful, and following your rules for bookings and transfers. You choose the business name, receptionist name, approved information and the situations that should go to a person.
Particular specialties
What it helps you handle
Answer in your business’s voice
Give callers a consistent introduction and useful answers about your services, coverage and hours. The receptionist works from the information you provide, so the conversation reflects how your business operates.
Capture an enquiry you can act on
Collect the caller’s name, contact details and reason for calling. For a service business, that may include the type of job and its location. The enquiry gives your team something concrete to follow up on when they are available.
Help with appointment booking
When Google Calendar is connected, check availability and arrange appointments within your configured booking window. Appointment length, buffer time and time zone are set for your business. A booking is only confirmed when the calendar action succeeds.
Connect callers to the right person
Use an agreed transfer number for conversations that need your team. With the transfer flow configured, the receiving person accepts the call; unanswered transfers can return to the receptionist so the caller can continue or leave their details.
Everyday examples
What that looks like on a working day
Illustrative scenarios. Your setup follows your business information and connected services.
You’re on a job when a new customer calls
A homeowner wants to know whether you cover their area and can discuss a repair. The receptionist uses your service-area information, collects the request and contact details, and offers a booking when that connection is enabled. Your team can pick up the enquiry with the basic facts already collected.
A caller asks to speak with your team
The receptionist follows the transfer arrangement you’ve approved. If the call is not accepted, the caller returns to the receptionist instead of being treated as a completed handoff. Your team still decides how to handle the underlying request.
Where your team steps in
A front desk with clear instructions
The receptionist can explain your approved information and carry out the booking and routing actions you enable. Quotes that need inspection, exceptions to your policies and decisions requiring a person stay with your team. If a calendar is not connected, collecting a request does not reserve an appointment.
A good fit for businesses that need enquiries handled while their staff are on the job, with customers or away from the phone.
Getting started
Configured around your business
We start with your services, coverage, hours, contact details and common questions. Then we set the booking rules and transfer destination, connect the accounts needed for your chosen features, and test real calls. Your existing business number may be forwarded to the dedicated receptionist number where your phone provider supports it.
Start with your business
Let’s find the right fit.
We configure your business facts, booking rules and transfer destination, then test real calls before launch.