Consistent everyday answers
Use your hours, service information and approved support guidance.
Automated Customer Service
Support customers.
Protect your time.
Answer everyday questions using your approved business information, collect support requests, and involve your team when a person is needed.
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What it handles
An extra pair of hands.
Your way of doing business.
Support requests in one place
Capture the issue and contact details so the next person can pick it up.
Human decisions stay human
Pass billing disputes, refund requests and other exceptions to your team for review.
The role
Help existing customers get a useful answer.
Customers still need help after the first booking or purchase. They ask about your services, policies and next steps, or contact you because something needs attention. The Automated Customer Service agent helps your team respond consistently and keep those requests organised.
Its specialty is working from your approved business information and support guidance. It prepares answers to everyday questions, keeps the conversation with the request and identifies issues that need a human decision. The aim is to make routine support easier while giving your team the context to handle exceptions.
Particular specialties
What it helps you handle
Use the information you have approved
Answer from your saved business details and approved support guidance. Hours, service coverage, pricing information and other facts come from those sources. You can build your answer library as real customer questions arrive.
Keep the request and conversation together
Record what the customer needs, their contact details and the exchanges about the issue. Your team can review the request and its history, rather than treating each reply as an unrelated question.
Prepare a response for review
Generate a suggested answer with its supporting guidance available to your team. Review and edit it before sending an email through the connected account. When guidance changes, prepare a current answer so your response reflects the information you have approved.
Flag requests that need a person
Identify gaps in the available guidance and requests involving refunds, billing disputes, cancellations, account access or other decisions. A request for a human also needs human review. Your team can then take over with the original question and conversation in view.
Everyday examples
Helpful with routine questions. Clear about exceptions.
Illustrative scenarios. Your setup follows your business information and connected services.
A customer asks about your service area
The agent uses the coverage details saved for your business to prepare an answer. If the question goes beyond those details, it flags the missing information for your team. Once you approve a new answer, that guidance can help with similar questions later.
A customer questions a charge
The request is captured and flagged for a person to review. The agent can prepare an acknowledgement, but it does not decide the dispute or issue a refund. Your team reviews the customer’s situation and chooses the response and any action.
Where your team steps in
Clear answers without invented decisions
The agent cannot use general guidance to establish a customer’s private account status or claim that a refund, cancellation or booking has happened. When the approved information is incomplete, it flags the question rather than inventing a policy or deadline. Support email responses stay under your team’s review.
A good fit for businesses with recurring customer questions and a team that needs help preparing consistent replies and keeping track of unresolved requests.
Getting started
Configured around your business
We start with your current business settings and the questions customers ask most often. Together we define which answers can be used and which situations go to your team. You can add or update approved guidance over time, then test everyday questions and difficult requests before using the service with customers.
Start with your business
Let’s find the right fit.
We start with the business information you already have, agree on escalation rules, and add approved answers as new questions come in.